Shipments and returns

Your pack shipment

In Ireland packages are generally dispatched within 2 days after receipt of payment and are shipped via Fastway with tracking and drop-off with signature. we will provide you with a link to track your package online.

In Europe goods will be dispatched within 5 to 7 working days after receipt of payment and are shipped via GLS with tracking and drop-off with signature. we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total value of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 


> Ireland Delivery
All orders over 100 euros qualify for Free Delivery via Fastway.

Delivery Rates for orders under 100 euro are below

Service Cost Estimated Delivery (from dispatch)
Standard Ireland 10 euro 1-2 working days





No deliveries on Monday. Weekends and bank holidays.


Once your order has been dispatched from our warehouse you will receive a confirmation email to let you know it is on the way. Pure Magic reserve the right to amend orders placed with incorrect delivery options without notice. Pure Magic does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Pure Magic is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Hardware deliveries
Pure Magic wants to ensure you receive your item safely and securely. With this in mind we inspect all our boards before dispatch. We also ask you to inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write 'damaged'.
If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If there is further refusal, please contact Pure Magic on our customer service number +353 (0)18054912 or via email: info@puremagic.ie.


> International Delivery

European Union & Western Europe


All orders over 200 euro qualify for Free Delivery in Europe.

Delivery Rates for Orders under 200 euro are below

Service Cost Estimated Delivery (from dispatch)
Standard 20 Euro 5-7 working days


The following countries are defined as European Union & Western Europe:
Andorra, Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City

 

Returns

If for any reason you are unhappy with your purchase, you can return it to us in its original condition with the packaging and tags intact for a full refund (minus postage and packaging) within 14 days of the purchase date.

Please bear in mind items that are "not wanted" or ordered in customer error (ie wrong size/colour) will be charged postage.

  • Returns Address:

  • Pure Magic Watersports Ltd
    370 Clontarf road. Dublin 3. IRELAND